Bbq Depot

Contacting The BBQ Depot

Please do not hesitate to contact us with any questions, inquiries about an order you've placed, TheBBQDepot.com products or any suggestions you may have.

We have no problem placing orders over the phone, however we require customers to have an email address for address varification. If you do not have an email address we are not responsible for typographical errors in the shipping address.

The BBQ Depot
5881 Pembroke Road
Hollywood, FL 33023
954-983-0451

SHOWROOM HOURS
Monday Through Friday 8 am to 5:30 pm
Saturday 10 am to 5 pm

CLOSED SUNDAYS

Toll Free
877-983-0451

Fax
954-983-3943

E-mail
info@thebbqdepot.com

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Please note:

• When you find a replacement part in this listing, be sure to examine the picture of the part carefully and compare it to your original part. If the dimensions are NOT a close match, you should not buy the part.

• To help insure that you get the correct replacement parts for your, we highly recommend that you measure your original parts and compare them to the listed below. This is best done with the parts out of the grill. Verify your model number. The information shown below for the Models is the latest we have and believed to be accurate.

• We have parts for many models not in our listing. If your model is not listed, there is a good chance that you can find a replacement part with a dimensional search. If you still don’t see your burner, you can probably replace it with an H or oval burner with a universal, adjustable venturi.

You may also speak with a Gas Grill Parts Specialist at 877-983-0451 for any questions you may have.

Our parts are manufactured to exacting specifications to meet or exceed the quality of the original equipment parts they replace.

• Prices are subject to change due to fluctuating market conditions. Prices, part numbers and availability are subject to change at any time by the manufacture, which may result in slight variation of advertised goods. Goods are subject to availability, although if items are out of stock or discontinued, we will endeavour to inform those that have ordered the items.

• If you’re interested in accessories, such as briquettes, bbq tools, grid toppers, baskets, rotisseries, etc, you need to search in the Barbecue Accessories Section.

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SHIPPING AND HANDLING

Guidelines:

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will usually ship within 2 -5 business days pending availability, credit card verification and method of shipping chosen.

If you choose an expedited method, Next Day Air, 2nd Day Air, 3 Day Select or Worlwide Express, does NOT GUARANTEE your order leaves the same day but Air shipments will ship BEFORE Ground.

During any HOLIDAY, including but not limited to, Valentine's Day, Mothers Day, Fathers Day, July 4th, Memorial Day, Labor Day, Passover, Yom Kippur, Thanksgiving, Christmas, New Years, etc., order will ship within 7-10 business days.

** If you have SPECIFIC DATES that you need your Grill Parts, BBQ's or any of the products on our website please CALL our Toll Free # 877-983-0451

NO orders will be shipped on weekends or holidays.

Because we ship from many warehouses through out the United States, we can not guarantee shipment day. Although 99% of our orders ship same day or next day, there are a small percentage of orders that can take up to 3-6 days to ship.

Not all of the items listed on our site are available immediately, so selecting Next Day Air, 2nd Day Air, 3 Day Select or Worlwide Express, Shipping does not necessarily mean your order will arrive in one or two days. We may use air or ground shipping as necessary to get your items to you within the promised time frame.

Prices are subject to change due to fluctuating market conditions. Prices, part numbers and availability are subject to change at any time by the manufacture, which may result in slight variation of advertised goods. Goods are subject to availability, although if items are out of stock or discontinued, we will endeavour to inform those that have ordered the items.

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Tracking Your Order:


You will receive an email confirmation with your order tracking information once your package has shipped.

If you do not receive an email please contact us at Libertygas@aol.com

We DO NOT to ship to PO Boxes.

The BBQ Depot is not responsible for lost or missing orders sent to any incorrect address.

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Shipping Costs:

We ship our items via UPS unless otherwise stated. Some UPS Charges, ie Express, International, etc. are calculated after order has been placed. Shipping is not FREE.

We try our very best to get all orders out in the same day. Chossing an Express option does NOT guarantee your item will ship the same day.

Please call us if you have a specific date which you need your item so we can see if it is at all possible to ablige.

Canada - If you choose UPS Standard to Canada, Import Fees, Duties and taxes are NOT included. You will be required to pay these fees upon receiving your product.

International - ALL International Shipments MUST select UPS Worldwide. Your order will be modified accordingly. UPS Ground is NOT an international option.

ALL BBQ Branding Irons are shipped FedEx Ground and USPS to Canada and ship within 7-10 business days.

TheBBQDepot.com does not assume responsibility for any transportation delays or damage to the product during delivery. TheBBQDEPOT.com does not assume any import fees, duties or taxes when shipping international, including Canada.

Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government.

COMMERCIAL (LTL) Freight - Our full size grills are shipped via Commercial Frieght to the Freight Terminal ONLY at no charge. If you would like Freight to a Commercial Location or to a Residence, additional Fees WILL APPLY.

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Returns & Exchanges

We want our customers to be 100% satisfied with their purchases. We pride ourselves on Customer satisfaction. Returned items for exchange will be credited to your original form of payment and a new invoice will be generated for the replacement item(s). We will gladly accept exchanges under the following policy:

Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, item/merchandise MUST be in Unused and Original Packaging and in Resaleable Condition. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to TheBBQDepot.com will be paid by the customer. The cost to ship the new product(s) will be paid by the customer.

We will return your purchase less handling fee (excluding Shipping) and a 25% restocking fee if you do not want your item if you Contact us within 5 days of receipt of merchandise. The item/merchandise MUST be in Unused and Original Packaging and in Resaleable Condition! If you simply don't want it, you pay the return shipping, and we will give you a refund in the cost of the product LESS 25% return handling fee within 5 days.

You MUST obtain an RMA number or the item will be refused.

ABSOLUTELY NO REFUNDS OR EXCHANGES on SPECIAL ORDER Items. Including but not limited to Branding Irons, Gas logs, Special order Grill Part, Parts NOT Listed on our website and ANY Products NOT Stocked in our Warehouse.

Return Shipping costs are the responsiblility of the customer

IF A COUPON IS USED, ONLY 1 PER ORDER MAY BE USED

Any Discount coupon codes used are Final Sale

Shipping and Handling fees are non-refundable on all orders

* Please inspect your package immediately upon receipt for shipping damages or missing items.
* You must notify us within two (2) days of receipt of any shipping damages.
* We cannot take responsibility for shipping damages beyond this point.
* We cannot accept returns for items damaged in transit where that damage is not reported to us within 2 days of a customer accepting that shipment.
* Damages must be reported immediately.
* If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.

Mail returns to:

The BBQ Depot 5881 Pembroke Road Hollywood FL 33023 USA

Please include a copy of your receipt, a phone, fax, or e-mail information so we can contact you if necessary without making you wait for us to send a letter back to you if we have a question.

At The BBQDepot.com, we reserve the right, at any time, to modify, alter, or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations, or updates to this policy. Our ultimate goal is for you to be satisfied with your TheBBQDepot.com shopping experience and purchases.

Please note that The BBQDepot.com may refuse any return if it does not meet the Return guidelines.

Occasionally we will offer Free or Discounted Shipping Codes, If you should decide to return your order, we will deduct the actual shipping cost from your refund. In addition, you are responsible for the return shipping cost.

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Cancellations and Modifications:

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. There are ABSOLUTELY NO Cancellations once an order has been placed.

REFUSED Shipments:

If you decide to refuse any shipments from TheBBQDepot.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TheBBQDepot.com. This amount plus the 50% restocking Fee will be subtracted from your merchandise refund.

If you refuse your merchandise you will be charged for shipping charges as well as a 50% restocking fee.

The illustration shown does not reflect actual physical product. The illustration is strictly a tool for dimensional purpose

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Security & Privacy:

TheBBQDepot.com will not distribute your private information to anyone for any reason. Your private information will not be used for any purpose other than to process your orders.

TheBBQDepot.com accepts VISA, MasterCard, Discover and American Express Credit Cards. We also accept Paypal.

NO cash back claims will be accepted upon compliance with our policies guaranties and compromise.